电信企业服务质量感知的评价指标体系和方法——以重庆市某运营商A品牌为例
杨丰瑞1,2,吴在学3 ,窦厚玺2
Research on Services Quality Evaluation Index System and Perception
Method of Telecom Enterprises
——Taking the operator “A” brand in Chongqing as an example
Yang Feng-rui1,2, WU Zai-xue3, DOU Hou-xi2
Acta Metallurgica Sinica(English letters)
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2012, (5): 66
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