关键词: 顾客满意度, 移动通信运营商, 服务质量

Abstract: This paper, starting with the realistic significance of the improrement of service quality of the Chinese mobile communication ,after reviewing theories about service quality, us blueprint technique to abstract some indicators which influence the service quality of telecommunication and makes some analyses The research result show that customers are very satisfied with the quality of communication and the with the service quality This paper also demonstrates that the degree of outsourcing has a negative...

Key words: customersatisfactiondegree, mobilecommunicationcarriers, servicequality