关键词: 价值观, 服务价值观, 服务质量, 电信企业

Abstract: In the era of service economy, employee service values become the vital factor affecting corporate service quality In order to research employee service values of telecom companies, this article, based on the definition of service values, illustrates these elements that construct the service values system and design an employee service values questionnaire The investigation of telecom companies in Chongqing shows that employee service values do not show remarkable differences in age, educational degree, and position, while its partial elements are remarkably affected by gender, company and working time

Key words: values, servicevalue, servicequality, telecomcompanies