Abstract: With the rapid development of telecommunication enterprises, dead loan is a widespread problem that has produced a serious effect. There are many causes for this effect in which the shortage of credit in the general environment and the telecommunications negligence of the management system for customers credit are the important ones. Faced with the serious problem, the telecommunication enterprises can lessen the great trouble only through constructing reasonable and effective customer credit management s...

Key words: telecommunicationenterprise, asymmetricinformation, creditmanagementsystem, customerscredit