北京邮电大学学报(社会科学版) ›› 2010, Vol. 12 ›› Issue (5): 82-91.
服务补救时机对消费者情绪和行为意向的影响
- 中国科学技术大学 管理学院, 安徽 合肥230026
The Effect of the Timing of Service Recovery on Consumers’ Emotion #br# and Behavioral Intentions
- School of Management,University of Science and Technology of China, Hefei 230026,China