Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition)
Research on Services Quality Evaluation Index System and Perception #br# Method of Telecom Enterprises#br# ——Taking the operator “A” brand in Chongqing as an example
Yang Feng-rui, WU Zai-xue, DOU Hou-xi
Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition) . 2012, (5): 53 -57 . 

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