Abstract:

The paper, based on questionnaires, depicts the service quality of the Quanzhou Administration Service Center, analyzes the factors influencing the service-oriented government building and gives relevant solutions The result shows that citizens have a general good impression on the center, and feel high satisfaction at its efficiency The quality of civil servants is critical in the building of service-oriented government At the same time, the institution rather than management tool makes a significant impact on the process of building The paper points out that the emphasis of building a service-oriented government is to improve the quality of civil servants and to respect their ideal of public service

Key words: service-oriented government, civil servants, public service