电信企业动态业务流程管理及实现策略研究

北京邮电大学学报(社会科学版) ›› 2011, Vol. 13 ›› Issue (3): 76-80.

电信企业动态业务流程管理及实现策略研究

1 北京邮电大学经济管理学院，北京100876；2 中国移动集团贵州有限公司信息技术部，贵州贵阳 550004

收稿日期:2011-04-27 出版日期:2011-06-30 发布日期:2011-06-30

Analysis of BPM and Its Realization Strategies of Telecoms Companies

1School of Economics and Management，Beijing University of Posts and Telecommunications,
Beijing 100876，China； 2Information Technique Department, China Mobile Group Guizhou Company Limited，
Guiyang 550004，China

Received:2011-04-27 Online:2011-06-30 Published:2011-06-30

摘要/Abstract

摘要：

为适应激烈的市场竞争环境，企业迫切需要建设基于面向服务体系结构（SOA）的动态业务流程管理（BPM）平台对业务流程进行管理和优化。对于动态BPM的三种实现策略——技术优先、业务优先、业务与技术并举，企业需要根据自身的企业文化、基础设施、战略规划等情况合理选择。电信企业具有信息化程度较高、业务繁多、流程复杂、流程变动频繁等特点，业务与技术并举的实施策略是一种较为合理的选择。最后，以某电信企业的BPM管理系统实施为例，描述了如何从业务角度划分重要程度，分阶段实施业务流程优化及建模，逐步完善平台建设的过程。

关键词: 电信企业；业务流程管理；动态业务；服务体系结构

Abstract:

To accommodate to the fierce competition, telecoms companies imperatively need to construct business process management(BPM)based on service oriented architecture(SOA)to manage and optimize business processesAs to three realization strategies of BPM, that is, business-driven, technology-driven and business and technology-driven, companies should make proper choice according to their business culture, IT infrastructure, strategic plan and other circumstancesOwing to relatively high informatization level, multitudinous businesses, complicated business process and frequent change of business process, it’s reasonable for telecoms companies to choose business and technology-driven strategy to implement BPMTaking the BPM realization in a telecoms company as an example, this paper also analyzes the process of constructing BPM platform

Key words: telecoms companies, business process management, dynamic business, service oriented architecture

中图分类号:

F626文献标识码：A

芶茹辛. 电信企业动态业务流程管理及实现策略研究[J]. 北京邮电大学学报(社会科学版), 2011, 13(3): 76-80.

GOU Ru-xin. Analysis of BPM and Its Realization Strategies of Telecoms Companies[J]. Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition), 2011, 13(3): 76-80.