基于顾客满意度的质量成本优化模型

北京邮电大学学报(社会科学版) ›› 2010, Vol. 12 ›› Issue (2): 57-60.

基于顾客满意度的质量成本优化模型

辛制高, 赵旭

收稿日期:2009-12-24 出版日期:2010-04-30 发布日期:2010-04-30

Quality Cost Optimization Model Based on CS

XIN Zhi-Gao, DIAO Xu

University of Shanghai for Science and Technology, Management College,Shanghai 200093，China

Received:2009-12-24 Online:2010-04-30 Published:2010-04-30

摘要/Abstract

摘要：

基于对传统质量成本模型的深入研究分析，从顾客满意度的角度进行模型优化。在之前的顾客满意度质量成本模型不足之处基础上，提出了基于顾客满意度的质量成本优化模型，这一模型更加贴近实际，有更大的操作性。

关键词: 客户满意度, 质量成本, 优化模型

Abstract:

Based on the traditional quality cost models, this article focuses on customer satisfaction In the previous, customer satisfaction in the quality cost model is inadequate, but this article proposes a quality customer satisfaction model based on the cost optimization model This model is more close to reality, and there is a greater maneuverability

Key words: customer satisfaction, quality cost, optimization model

中图分类号:

辛制高, 赵旭. 基于顾客满意度的质量成本优化模型[J]. 北京邮电大学学报(社会科学版), 2010, 12(2): 57-60.

XIN Zhi-Gao, DIAO Xu. Quality Cost Optimization Model Based on CS[J]. Journal of Beijing University of Posts and Telecommunications(Social Sciences Edition), 2010, 12(2): 57-60.